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Frequently Asked Questions


What Shipping Methods Are Available?

There are options like Ninja Van, Pickupp & Local Flat Rate for Singapore Address.

Do You Ship Internationally?

Yes we do. And for International orders, we use UPS, DHL, FedDex and ARAMEX. You will also get a tracking number for your shipping.

How Long Will It Take To Get My Package?

For Local Singapore address will be between 3-5 working days and for International address will be between 5-14 days


What Payment Methods Are Accepted?

We accept Credit Cards, Bank Transfer and PayNow

Is Buying On-Line Safe?

We do not keep any of your payment details. And be rest assured that you're 100% safe shopping at

Order & Returns

How do I place an Order?

Simply choose what you love yo have, add to your cart and checkout with any of our payment methods available. And all you need to do is wait for your orders to reach your doorstep.

How Can I Cancel Or Change My Order?

Once payment made and you plan to change any order that you've made or cancel your order, simply inform us within 24hours. But if it goes beyond 24hours, changes or cancellation is not allowed, as your orders is being processed.

Do I need an account to place an order?

No, you can checkout as a guest. But we suggest that you do create an account with us. This will make it easier to get updated.

How Do I Track My Order?

All orders can be tracked at the link here>> . You may also email us at

How Can I Return a Product?

If you find that our products are damaged or is not what you ordered you must ship it back to us with the proper packaging to 21 WOODLANDS CLOSE, PRIMZ BIZHUB #04-37 SINGAPORE (737854)
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